About the role
What is the role?Your role will be to support Xoxoday customers with technical queries about Xoxoday products.
Key Responsibilities
- Close customer tickets and respond to customer queries via email or chats.
- Ensure SLA and CSAT.
- Constantly upgrade your skills on the Xoxoday products and features.
- Technical and debugging knowledge of issues.
What are we looking for?An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 1-3 years of experience in customer service role handling technical queries.
- product support and Saas experience is required
- Eye for detail and ability to comprehend the issue.
- Ability to work with data, and generate and analyze reports.
- Excellent oral and written communication and people interaction skills.
- Work independently and own the raised matter till closure.
- Comfortable working with technology applications.
- Hands-on experience with ticketing software like Freshdesk.
- Comfortable working with flexible shifts
- Work experience in SAAS companies is an added advantage