About the role
Requirements:
- 3 to 7 years of experience in technical support, product support, solutions engineering, implementation, cloud support, software engineering, SDET, or a similar customer-facing technical role.
- Strong debugging depth across web applications, REST APIs, distributed integrations, logs, configurations, and customer workflows.
- Solid SQL skills and the ability to independently investigate data issues and validate platform behavior.
- Working knowledge of SSO, SAML, OAuth, and common identity or integration failure modes.
- Hands-on coding ability in Python or a similar language; comfortable reading production code and creating scripts, automations, or lightweight fixes.
- Proven judgment in ambiguous or high-pressure situations, including prioritization, incident response, and deciding when and how to involve other teams.
- Clear, precise, and empathetic communicator who can lead difficult calls, executive-visible updates, and multi-stakeholder customer moments.
- Strong ownership: you drive outcomes without being chased and remain accountable even when work crosses team boundaries.
- Open to rotational shifts and occasional on-call coverage across a global customer base.
- Even better if you have: Debugged ATS, HR-tech, developer tooling, or other complex B2B SaaS integrations.