About the role
Own end-to-end technical delivery for enterprise voice AI deployments from solution design and prompt engineering to production go-live. Highly customer-facing engineering role sitting across AI, integration, and customer success.
Responsibilities:
- Own customer onboarding: discovery solution design UAT go-live.
- Design and optimise prompts for production AI voice/chat agents.
- Configure multilingual, multi-step conversational workflows with CRM/API/DB integrations.
- Troubleshoot production issues across app, AI, telephony, and integration layers.
- Own QA for AI agents pre-deployment.
Requirements:
- 3-5 years as an SWE/solutions engineer/FDE in a B2B SaaS or AI company.
- Strong Python and/or Go, production-grade.
- Hands-on with AWS/GCP/Azure, Docker/Kubernetes, REST APIs.
- Understanding of ASR/TTS/LLM/Conversational AI.
- SIP/VoIP/CPaaS exposure is a strong plus.