About the role
- Act as the primary point of contact for customers, ensuring a high level of service and satisfaction.
- Handle a portfolio of X bucket customers who have failed to pay EMI on the due date.
- Visit customer addresses (home, office) to collect EMI payments.
- Accept payments via online methods, cheques, or cash.
- Maintain a positive and professional relationship with customers to encourage timely EMI collections.
- Keep accurate records of all collection activities and payments received.
- Follow up on overdue payments and implement effective collection strategies.
- Provide regular updates to the management team on collection progress.
- Collaborate with other departments to ensure a seamless customer experience.
- Stay updated on industry trends and best practices in customer relationship management.
- A high school diploma or equivalent qualification is required.
- Prior experience in a customer-facing role, preferably in collections or customer service, is preferred.
- Excellent communication and interpersonal skills are essential.
- Ability to build and maintain positive customer relationships.
- Proficiency in using online payment systems and basic computer skills.
- Strong organizational and time management abilities.
- Willingness to travel to customer locations as required.
- Flexibility to work in a dynamic and fast-paced environment.
- Basic knowledge of financial concepts and EMI payments is an asset.
- A positive and customer-centric attitude is a must.