About the role
- Manage and recover debts from FOS customers, ensuring timely and accurate collections.
- Establish and maintain positive relationships with customers, providing excellent customer service.
- Negotiate and develop repayment plans tailored to each customer's financial situation.
- Monitor and analyze customer accounts to identify potential risks and take proactive measures.
- Collaborate with internal teams, including accounting and operations, to ensure smooth debt recovery processes.
- Maintain accurate records and documentation for all collection activities.
- Provide regular updates and reports on collection progress to the management team.
- Stay updated with industry trends and best practices in debt recovery and customer service.
- Ensure compliance with legal and regulatory requirements in debt collection practices.
- Support and contribute to the overall goals and objectives of the Collections department.
- A high school diploma or equivalent is required, with a preference for a bachelor's degree in finance, business, or a related field.
- Minimum 2 years of experience in debt collection or a similar role, preferably in the FOS collections sector.
- Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in using Microsoft Office and other relevant software for debt collection and record-keeping.
- Knowledge of debt recovery laws and regulations, ensuring compliance with legal requirements.
- Ability to work independently and as part of a team, contributing to a positive work environment.
- Analytical skills to interpret data and make informed decisions regarding debt recovery strategies.
- Customer-centric approach, with a focus on providing exceptional customer service.
- Willingness to learn and adapt to new processes and technologies in the debt collection industry.