About the role
Role: GCEX Architect
Location: Pan India
Job Description:
- 8–15+ years in Contact Centre solutioning / consulting / delivery leadership, with significant RFx ownership.
- Proven experience in ITSM, Workplace, Datacenter/Cloud & Networks solution design and operational models.
Certifications (Preferred)
• Genesys CCaaS /
NICE CXone Certified Professional or Architect
• Amazon Connect / Google CCAI / Cisco Contact Center Certifications
• ITIL Foundation
• PMP or TOGAF
Qualifications: BACHELOR OF ENGINEERING