About the role
Role: GECX (Google Enterprise Customer Experience) Architect
Exp: 10 to 20 years
Location: Pan India
Qualifications: BCA, BSC, BE
Pre-Requisites:
- Presales and Solution (Proactive / RFX) Experience in Contact Center (B2B, B2C, D2C)
- Self-Motivated and able to drive GTM Strategy and Customer Engagements independently
- Flexible and open for travels (International / Domestic) on need basis.
- Knowledge / Hands on Development experience in Platforms such as Google CCAI / Google CCaaS / Google CES / Gemini Enterprise Customer Experience
- Knowledge of Conversational Data Migration, Analytics,
- Knowledge on Enterprise Conversational AI Fabric and Orchestration Layer, Multimodal Architecture
Technical Expertise Required – CCAI & GECX
- Architecture design and roadmap development for Google CCAI and Google Enterprise Customer Experience (GECX) solutions
- Application of AI and GenAI to enterprise use cases, particularly within Contact Center as a Service (CCaaS)Design and implementation of Conversational AI solutions
- Customer journey mapping and assessing Proof-of-Concept approaches
- Integration of Google Cloud GenAI capabilities into customer experience platforms
- Support Assessment and Discovery opportunities in customer landscape
Certifications:
- Customer Experiences with Contact Center AI (CCAI) - Dialogflow CX (CCAIDCX)
- Genesys CCaaS / NICE CXone / Amazon Connect / Five9 Certified Professional or Architect
- Knowledge on / Conversational AI platform
- ITIL Foundation
- Qualifications: BACHELOR OF ENGINEERING