About the role
The role will be responsible to:
Serve as the primary point of contact for
our clients and guests, ensuring they receive exemplary service and support.
This role involves managing inquiries, providing information about our
services, and fostering a welcoming environment within our coworking space.
ROLES & RESPONSIBILITIES :
- Community team is the face of a Suites and hence ensuring that the
front desk is always manned by a experience team member.
- Conducting
Suites Tours for all potential new clients
- Attending
to our clients needs at all times and solve member issues
- Building a community environment that’s conducive to collaboration
- Continuously measuring member satisfaction and strive to improve
member satisfaction levels
- Working with local businesses in the vicinity to plan engagement
events
OPERATIONS
- Working with the Operations teams to ensure operational efficiency and
cleanliness of spaces, buildings, IT infrastructure, back-of-house areas,
etc.
- Liaise with our Facilities & IT Support teams to resolve member
issues such as Printers, Telephones, etc.
- Liaising with our Communications, Marketing & Technology teams to
ensure that digital/email/print communications are conceptualized and go-live
prior to events as per policy.
- Inspecting our amenities & services daily. When amenities or
services need maintenance, raise tickets through our ticketing platform.
- Sending requirements for procurement to respective teams in a timely
manner.
SALES & MARKETING
- Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
- Promoting
members offerings
- Focusing on driving auxiliary revenue streams including meeting rooms,
event spaces, etc.
- Working with Marketing team to ensure required visibility for your Suites
location
- Operating within the framework set by TS Suites and be a flag bearer
of Table Space values and ethos.