About the role
We at Zypp Electric are currently hiring an experienced Service Manager to lead our electric 2W service operations. Youβll own service delivery, team development, and repair and maintenance strategy to ensure high vehicle uptime, fast turnarounds and exceptional customer experience.
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* Lead, coach and scale a high-performing service team; set technician KPIs and training plans.* Oversee diagnostics, major repairs and preventive maintenance; enforce manufacturer standards.* Define and track SLAs (TAT, first-time fix rate, uptime) and produce weekly/monthly performance reports.* Manage vendor & spare-parts relationships; optimize parts inventory and procurement processes.* Drive process improvements, root-cause analysis and cost-reduction initiatives.* Collaborate cross-functionally with Product and Operations on reliability and rollouts.
π What Youβll LeadOversee day-to-day workshop, repair & maintenance operationsManage & mentor technicians and workshop teamsEnsure preventive maintenance & SOP adherenceCoordinate spare parts inventory & vendor alignmentMaintain reports, schedules & maintenance logs (Excel proficiency required)Drive high fleet uptime, efficiency & cost optimizationCollaborate with Ops, Fleet & Supply Chain to solve on-ground challenges
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* 3β7+ years in vehicle service management/workshop operations (commercial / EV preferred).* Strong knowledge of EV systems, diagnostic tools and service workflows.* Proven people-management and stakeholder management skills.* Data-driven: experience with service metrics, reporting and continuous improvement.* Excellent communication and organizational skills.Diploma/Degree in Automobile or Mechanical EngineeringExperience as Workshop Manager/Service Manager (Auto/EV industry preferred)Strong knowledge of EV/automobile maintenanceExcellent team-handling & operational skillsTech-savvy with good Excel knowledgeAbility to handle high-pressure, fast-paced environments