About the role
Responsibilities:
- Handle inbound calls, emails, and online queries from existing and prospective customers professionally and promptly.
- Understand customer requirements related to networking, cybersecurity, voice and video, and ELV solutions and coordinate with technical/pre-sales teams for accurate responses.
- Prepare, send, and track sales quotations and proposals using Zoho CRM.
- Maintain and update all leads, opportunities, and deal stages accurately within Zoho CRM on a daily basis.
- Conduct regular follow-ups via calls and emails on active opportunities to ensure timely deal progression.
- Assist the field sales team by tracking deals in the pipeline and providing timely reminders and status updates.
- Coordinate with vendors and internal teams (pre-sales, logistics, accounts) for order fulfilment and delivery updates.
- Generate and share weekly CRM reports on open opportunities, follow-up due dates, deal stages, and closure forecasts.
- Build and maintain strong rapport with customers to promote repeat business and long-term relationships.
- Identify up-sell and cross-sell opportunities while engaging with customers on existing accounts.