About the role
Italia Group is a growing Indian manufacturer. We are seeking an IT Head to lead technology across our plants and business operations. This is a business-enablement role, not IT support — you will drive reliability, digital transformation, cybersecurity, data, and measurable automation ROI across manufacturing, supply chain, and commercial functions.
Key Responsibilities:
IT Infrastructure & Operations (15%)– Ensure availability of servers, network, Wi-Fi, endpoints, backups, and cloud/on-prem infrastructure across plants and offices. Run service desk and incident management.KPIs: uptime ≥99.5%; tickets resolved within SLA ≥95%.
ERP & Business Applications (15%)– Own ERP stability, enhancements, integrations, master data, access controls, vendor management, and reporting.KPIs: uptime ≥99.5%; user satisfaction ≥85%; enhancement projects on time/budget ≥90%.
CRM & Application Ecosystem (10%)– Manage third-party CRM and business applications; integrate with ERP; manage licenses, SLAs, and user satisfaction.KPIs: application uptime ≥99.5%; 100% SLA/license compliance.
Plant Automation / IoT / Industry 4.0 (20%)– Identify and implement IoT, sensors, OEE, predictive maintenance, energy monitoring, production dashboards, barcode/RFID. Work jointly with Production, Maintenance, Quality, SCM, and Finance.KPIs: 3–5 Industry 4.0 initiatives/year; ≥80% within budget; documented ROI; measurable OEE/downtime/scrap/energy improvement.
Digital Transformation & Process Automation (10%)– Automate manual processes using RPA, APIs, low-code/no-code, AI, and analytics.KPIs: ≥3 automations/year with documented savings; on-time/budget ≥90%.
Cybersecurity & IT Risk (10%)– Lead endpoint security, firewall, IAM, vulnerability management, backup/DR, phishing awareness, incident response, audits.KPIs: 100% critical vulnerabilities remediated; backup success ≥98%; quarterly restore testing; zero major avoidable incidents; 100% MFA compliance.
Data, BI & Management Reporting (5%)– Build dashboards, MIS, and production/sales/inventory analytics as a single source of truth.KPIs: key dashboards live per schedule; data quality ≥90%.
IT Budget & Vendor Management (5%)– Run annual budget, AMC/licensing, vendor performance, procurement, TCO, and project ROI.KPIs: spend within ±5% of budget; 5–10% cost optimization; vendor SLA compliance ≥95%.
IT Governance & Team Development (5%)– Establish policies, SOPs, documentation, audits, team capability, and project governance.KPIs: 100% process documentation; 100% audit compliance; ≥90% team development plans.
Business Continuity / DR (5%)– Own DR strategy, backup validation, recovery testing, BCP.KPIs: quarterly recovery testing; RTO/RPO met; annual DR plan review.
RequirementsRequirements
Essential:
- Bachelor's degree in Computer Science, IT, or Engineering
- 12–15+ years IT experience, including3–5+ years in manufacturing/plant environments
- Hands-on ERP expertise (SAP / Oracle / Microsoft Dynamics / Infor)
- Experience with CRM, integrations/middleware, BI/analytics
- Plant automation / IIoT / MES / sensors knowledge
- Cybersecurity awareness (ISO 27001/NIST, OT/IT security)
- Strong cross-functional stakeholder and vendor management
- Budget ownership and vendor negotiation experience
Preferred:
- M. TECH, M.E, MS, MCA, MBA or relevant certification (ITIL, PMP, CISSP, cloud certification)
- Experience in a multi-plant Indian manufacturer
- RPA / low-code / cloud (Azure/AWS) exposure
- Prior IoT / Industry 4.0 program delivery with proven ROI