IT Manager

IT Senior Manager / Associate Director

Department: Information Technology
Reporting To: CIO / VP – IT
Experience: 15 to 18 years
Education: Bachelor's degree in IT, Computer Science, or related discipline; Master's preferred.

Location : Chennai

Lead enterprise IT infrastructure, cybersecurity, cloud platforms, and technology operations to ensure secure, reliable, scalable, and cost-effective IT services aligned with business objectives.

1. IT Infrastructure & Operations: Manage enterprise infrastructure, networks, servers, endpoints, systems, and multi-location IT operations, ensuring availability and performance.
2. Cybersecurity & Compliance: Oversee information security, access management, firewalls, data protection, vulnerability management, and compliance with ISO 27001, SOC 2, PCI DSS, and applicable regulations.
3. Cloud & Technology Management: Manage AWS, Azure, and GCP environments, enterprise applications, virtualization, automation, and technology modernization initiatives.
4. IT Service Management: Lead helpdesk and IT support operations, establish SLAs, monitor service performance, and drive process improvements.
5. Business Continuity: Ensure effective backup, disaster recovery, business continuity planning, and periodic recovery testing.
6. Vendor & Budget Management: Manage technology vendors, contracts, procurement, IT budgets, renewals, and cost optimization.
7. People Leadership: Lead and develop IT teams, manage performance, resource planning, recruitment, and technical capability development.
8. Business & Stakeholder Management: Partner with business leaders to align IT initiatives with organizational priorities and deliver measurable business value.

• 18+ years of progressive IT experience, including significant infrastructure and technology management responsibilities.
• Strong knowledge of Microsoft 365, Active Directory, Windows Server, VMware, and Hyper-V.
• Experience with AWS, Azure, GCP, enterprise networking, Cisco technologies, VPN, and Check Point firewalls.
• Knowledge of cybersecurity frameworks, endpoint management, ITSM, backup, and disaster recovery.
• Familiarity with DevOps, CI/CD, Jenkins, Ansible, and infrastructure automation.
• Proven experience in IT governance, audits, vendor management, budgeting, and team leadership.

• Strategic IT leadership and business alignment.
• Infrastructure, cloud, and cybersecurity management.
• IT governance, risk, and compliance.
• Financial and vendor management.
• Service delivery and operational excellence.
• People leadership and talent development.
• Analytical thinking, decision-making, communication, and stakeholder management.

• IT infrastructure availability and operational stability.
• Security posture, compliance, and audit performance.
• IT service SLA achievement and user satisfaction.
• Successful delivery of technology initiatives.
• Budget adherence and cost optimization.
• Business continuity and disaster recovery readiness.
• Team performance, capability development, and stakeholder satisfaction.