About the role
Key Skills: • IT Governance & Compliance • Budgeting & Asset Management• IT Infrastructure Management • IT Operations & Service Delivery • Network & Server Administration• Cloud Technologies (Microsoft 365, Azure, AWS)• Cybersecurity & Risk Management• ITSM & ITIL Practices• Incident & Change Management • Active Directory & Identity Management• Vendor & Stakeholder Management
Good to have Process Oriented Certified in Microsoft Security (SC-300 / SC-200)ISO 27001 Lead Implementer
Skills & Responsibilities: • Manage and maintain IT infrastructure, including servers, networks, firewalls, and cloud services.• Ensure high system availability, data security, and business continuity through effective backup and disaster recovery practices.• Oversee helpdesk operations and ensure timely resolution of user issues within agreed SLAs.• Administer Microsoft 365 / email systems, user access controls, Active Directory, and endpoint security.• Monitor network performance, internet connectivity, VPNs, and security configurations.• Manage IT assets, software licenses, and ensure compliance with organizational policies.• Coordinate with external vendors, service providers, and ISPs for support and procurement. • Develop and implement IT policies, SOPs, and security standards.• Support business applications (ERP/CRM/Service tools) and recommend technology improvements.• Maintain documentation of IT systems, configurations, and processes.• Ensure periodic audits, patch management, and cybersecurity best practices are followed.
QualificationBachelor’s degree in information technology, Computer Science, or related field.CertificationITIL, Microsoft, Cisco, or equivalent.