About the role
- Provide first-level technical support for users on hardware, software, and network issues.
- Assist in installation, configuration, and maintenance of Windows systems, printers, and network devices.
- Monitor and report system performance, connectivity, and basic security alerts.
- Support day-to-day IT operations including user account management in Active Directory, email setup (Microsoft 365), and access permissions.
- Troubleshoot LAN/Wi-Fi connectivity, IP configuration, and peripheral issues.
- Maintain IT asset inventory and assist in hardware/software updates.
- Escalate complex issues to L2/L3 teams as per standard procedure.
- Follow IT policies, documentation, and security guidelines.
Required Skills & Knowledge:
- Basic understanding of Windows OS, Active Directory, and MS 365 environment.
- Familiarity with networking concepts (LAN, IP, DNS, DHCP).
- Awareness of antivirus tools and basic cybersecurity hygiene.
- Good problem-solving, communication, and employee-handling skills.
- Knowledge of CCNA certificate.
Qualification:
- Education: BCA, B.Sc. (IT/CS), Diploma in Computer Engineering, or pursuing BE/B.Tech in Computer Science / IT.
- Experience: Fresher / Final-year student / Recent graduate with strong technical interest in system administration.