IT Support Intern

IT Support Intern

About Wenodo

Wenodo is a product-focused technology company providing innovative IT and business solutions for businesses across the UK and UAE. We build technology solutions that simplify operations and improve business efficiency.

Job Summary

We are looking for a motivated IT Support Intern to join our team and assist with day-to-day technical support, troubleshooting, and IT operations. This role is ideal for someone who wants to gain practical experience in IT support and infrastructure.

Key Responsibilities

• Provide basic technical support to employees for hardware, software, and system-related issues.
  
• Troubleshooting different kinds of issues.
  
• Assist with software installation, configuration, and updates.
  
• Support user account setup, access management, and basic system configuration.
  
• Maintain records of IT assets, devices, and support requests.
  
• Assist in diagnosing and resolving network and connectivity issues.
  
• Coordinate with the IT team for escalated technical issues.
  
• Ensure IT equipment is properly maintained and functional.
  
• Assist with onboarding and off boarding activities from an IT support perspective.
  
• Follow company IT policies, security guidelines, and procedures.
  

Requirements

• Pursuing or recently completed a B.Tech/B.E./BCA/B.Sc. in Computer Science, IT, or a related field.
  
• Basic understanding of computer hardware, operating systems, and networking.
  
• Good troubleshooting and problem-solving skills.
  
• Familiarity with Windows OS and common productivity tools.
  
• Good communication and interpersonal skills.
  
• Willingness to learn and work in a team environment.
  

Preferred Skills

• Basic knowledge of networking concepts such as IP, DNS, DHCP, and LAN.
  
• Familiarity with hardware troubleshooting.
  
• Basic understanding of IT security and data protection.
  
• Exposure to helpdesk or ticketing tools is an added advantage.
  

What You’ll Gain

• Hands-on experience in IT support and troubleshooting.
  
• Exposure to real-world IT operations in a product-based environment.
  
• Opportunity to work with experienced IT professionals.
  
• Practical understanding of IT asset management, user support, and system administration.