About the role
The RoleAs a Key Account Manager at Amber, you will own a portfolio of strategic accommodation partners and act as the primary point of contact between Amber and the provider.You will be responsible for ensuring that our partners see Amber as a growth partner, not just a distribution channel.The role combines relationship management, commercial ownership, inventory management, data-driven decision-making, and cross-functional execution.You will work closely with Sales, Inventory, Revenue, Marketing, Operations and leadership teams to maximise the performance of your accounts.Key Responsibilities1. Own Strategic Partner Relationships
- Build strong, trusted relationships with senior stakeholders across key accommodation providers.
- Act as the single point of ownership for assigned accounts.
- Understand partner business objectives, challenges, priorities and growth plans.
- Conduct regular business reviews with partners and establish clear action plans.
- Proactively identify opportunities to deepen and expand the partnership.
- Own the commercial performance of assigned accounts, including bookings, revenue, conversion and inventory utilisation.
- Identify performance gaps and develop account-level strategies to improve outcomes.
- Work with partners on pricing, promotions, availability and commercial campaigns.
- Identify opportunities for upselling, cross-selling and expanding Amber's share of partner inventory.
- Negotiate and execute commercial initiatives that create value for both Amber and the partner.
- Work closely with the Inventory team to ensure the right inventory is available at the right time.
- Monitor availability, pricing, booking trends and inventory health.
- Identify potential supply gaps and proactively work with partners to address them.
- Ensure partners are aligned with Amber's inventory and operational requirements.
- Drive timely resolution of inventory-related issues impacting student bookings.
- Use data and account performance metrics to identify trends, opportunities and risks.
- Prepare and conduct periodic business reviews with strategic partners.
- Translate data into clear recommendations and commercial actions.
- Track account-level KPIs and ensure consistent delivery against agreed targets.
- Build a strong understanding of market, destination and competitor dynamics.
- Work closely with Sales, Inventory, Revenue, Marketing, Operations and Finance teams to deliver partner outcomes.
- Ensure partner requirements are translated into clear internal actions and ownership.
- Drive issues to closure rather than simply escalating them.
- Maintain strong internal communication on account priorities, risks and opportunities.
- Represent the voice of the partner within Amber.
- Develop account plans for the highest-value partners.
- Identify opportunities to increase Amber's share of wallet with existing partners.
- Build long-term partnership strategies aligned with Amber's growth plans.
- Identify new opportunities within existing accounts, including new properties, destinations and markets.
- Support leadership in strategic negotiations and high-value partner conversations.
- Grow the business from your portfolio of accounts.
- Improve booking and conversion performance.
- Increase inventory availability and utilisation.
- Build stronger and more strategic provider relationships.
- Reduce recurring operational issues through proactive ownership.
- Identify opportunities before they become problems.
- Create alignment between partners and internal teams.
- Become a trusted commercial advisor to your accounts.
- 4+ years of experience in Key Account Management, Account Management, Partnerships, Business Development or a similar commercial role.
- Strong experience managing B2B relationships, preferably with large or strategic accounts.
- Proven ability to manage multiple stakeholders and drive initiatives from planning to execution.
- Strong commercial understanding and comfort working with numbers, metrics and business targets.
- Excellent communication, negotiation and presentation skills.
- Strong ownership mindset with the ability to independently solve problems.
- Ability to work effectively across multiple internal teams.
- Strong analytical and problem-solving capabilities.
- Willingness to operate in a fast-paced, high-growth environment.
- Experience in travel, hospitality, student accommodation, real estate, marketplace or other platform businesses.
- Experience managing international clients or partners.
- Experience working with inventory, pricing, revenue or supply-side teams.
- Experience with CRM, BI or data-analysis tools.