About the role
- Manage and develop relationships with key hotel, hospitality, and strategic accounts.
- Act as the primary point of contact for assigned clients.
- Understand client requirements and identify upselling and cross-selling opportunities.
- Drive sales, revenue, and account growth through effective relationship management.
- Coordinate with Sales, Production, Planning, Quality, Dispatch, and Finance teams.
- Manage quotations, orders, samples, deliveries, and client requirements.
- Handle client concerns and ensure timely resolution.
- Prepare account plans, sales forecasts, and regular business updates.
- Monitor competitor activity and identify new business opportunities.
- Ensure high levels of customer satisfaction and retention.
- 5–7 years of experience in Key Account Management / B2B Sales / Client Relationship Management.
- Experience in hospitality, FMCG, cosmetics, luxury, or premium consumer products preferred.
- Strong relationship management and negotiation skills.
- Excellent communication and presentation skills.
- Strong commercial and business acumen.
- Ability to manage multiple accounts and coordinate with cross-functional teams.
- Willingness to travel as required.
- Experience handling luxury hotels, hotel chains, airlines, or institutional clients.
- Existing network within the hospitality / HoReCa industry will be an advantage.
- Experience managing high-value and strategic accounts.
- Work with a globally recognized premium brand
- Exposure to international clients and luxury hospitality brands
- Opportunity to manage high-value strategic accounts
- High ownership with strong growth opportunities