About the role
Exp: 7yrs
US shift (Onsite )
Key Responsibility Area:
(Specifies Key Result Areas for the Incumbent)
o Financial Services/ Consumer banking business(preferred)
- with extensive product/solutions orientation related to Customer Onboarding, Customer Service, or related areas.
o Gathering and analyzing requirements for features and translating them into actionable solutions/products.
o Creating visual models, such as flowcharts and diagrams, to represent business processes and facilitate understanding and communication among stakeholders.
o Working closely with stakeholders, including clients, project managers, and development teams, to ensure clear communication, manage expectations, and address any concerns or issues that may arise.
o Assessing potential risks and developing strategies to mitigate them, ensuring that projects are delivered on time and within budget.
o Collaborating with technical teams to design solutions that meet business solutions/products requirements and documenting them in a clear and concise manner.
o Coordinating and participating in user acceptance testing to ensure that the developed solutions meet the needs and expectations of end-users. o Analyzing data to identify trends, patterns, and insights that can inform decision-making and drive business growth.
o Playing a crucial role in managing organizational change by identifying the impact of proposed changes, developing change management plans, and facilitating smooth transitions.
o Continuously evaluating and improving processes, systems, and solutions to drive innovation and enhance business performance.
o Providing leadership to the solutions/product team, assisting in delivering results, business goals, and commitments, and supporting various special project assignments.
o A basic understanding of IT systems, databases, and software development methodologies (Agile)
Eligibility Criteria: (Skill set required to do the job- Knowledge, Tools, Technical Knowledge, Certifications etc.)
o Strong in Process Ma