About the role
The Logistics Executive will coordinate and track warehouse and online order shipments, support internal teams with logistics-related matters, and follow up on deliveries and reverse pickups to help ensure timely and efficient logistics operations.
JOB RESPONSIBILITIES
• Coordinate shipping and tracking of online orders.
• Act as the warehouse point of contact for the CX team.
• Coordinate reverse pickups for B2B and B2C orders whenever required.
• Track shipments dispatched from the warehouse and follow up on delays or delivery issues.
• Support Retail POCs with logistics-related queries and shipment issues.
• Support the International Export Team with shipment coordination when required.
• Work with the logistics team to monitor TAT for B2C orders.
• Monitor shipment TAT and logistics partner SLAs, and follow up on delays.
• Coordinate resolution of delayed, lost, damaged, misrouted, or undelivered shipments.
• Follow up on POD, delivery confirmation, and reverse pickup closure.
• Maintain shipment trackers and prepare regular reports on dispatched, delivered, delayed, and pending shipments.
• Coordinate with Warehouse, CX, Retail, Export, and courier partners to resolve issues promptly.
• Identify recurring logistics issues and suggest improvements to delivery performance and costs
RequirementsBASIC QUALIFICATIONS
• Basic knowledge of logistics, shipment tracking, and courier operations.
• Working knowledge of MS Excel or Google Sheets.
• Good coordination, communication, and follow-up skills.
Benefits
- Provident Fund
- Over time allowance
- Health Insurance