About the role
- Coordinate with sellers, distributors, and warehouse teams for order processing and dispatch.
- Ensure orders are dispatched within committed timelines.
- Track order status from dispatch to final delivery.
- Follow up on pending orders, delayed shipments, and delivery discrepancies.
- Coordinate with internal teams to resolve order fulfilment issues.
- Coordinate with transporters, courier partners, and logistics service providers for shipment movement.
- Arrange transportation based on delivery locations, shipment requirements, and cost considerations.
- Monitor delivery timelines and ensure timely delivery to retailers.
- Maintain shipment tracking details and proof of delivery (POD).
- Escalate delays, damaged shipments, and lost consignments for timely resolution.
- Coordinate with sellers and distributors to confirm product availability and dispatch readiness.
- Communicate shipment and delivery updates to relevant stakeholders.
- Support the resolution of delivery-related queries and complaints.
- Coordinate with sales and customer support teams to address retailer order issues.
- Maintain effective working relationships with logistics partners and business stakeholders.
- Coordinate with warehouse teams regarding stock availability, inward receipts, packing, and dispatch.
- Maintain accurate records of goods received, goods dispatched, and stock transfers.
- Assist with stock reconciliation and discrepancy reporting.
- Coordinate product returns, replacements, and damaged-goods claims.
- Ensure proper handling and packaging of goods during transit.
- Maintain dispatch records, invoices, delivery challans, transporter receipts, and shipment details.
- Coordinate e-way bills and other applicable transportation documents.
- Collect and maintain proof of delivery for completed shipments.
- Verify freight bills and supporting documents before submitting them for approval.
- Ensure logistics records are updated accurately and on time.
- Obtain freight quotations and coordinate with transporters for competitive rates.
- Monitor transportation expenses and identify opportunities to reduce logistics costs.
- Support efficient shipment consolidation and route planning where applicable.
- Ensure adherence to internal logistics processes and service-level timelines.
- Maintain daily trackers for orders, dispatches, deliveries, returns, and pending shipments.
- Prepare regular reports on delivery performance and logistics expenses.
- Track delayed shipments and follow up with the concerned stakeholders.
- Maintain accurate data using MS Excel and internal business systems.
- Share operational updates and unresolved issues with the reporting manager.
- On-Time Dispatch and Delivery
- Order Fulfilment Turnaround Time
- Shipment Tracking Accuracy
- Delivery Issue Resolution Time
- Proof of Delivery Collection
- Logistics Documentation Accuracy
- Freight Cost Management
- Return and Replacement Processing
- Inventory Movement Accuracy
- Pending Shipment Resolution
- Graduate in any discipline; a degree or diploma in Logistics, Supply Chain Management, or Operations is preferred.
- 1–4 years of experience in logistics, dispatch, transportation, or supply chain coordination.
- Experience in B2B commerce, e-commerce, distribution, FMCG, or retail operations is preferred.
- Basic understanding of order fulfilment, transportation, warehouse coordination, and inventory movement.
- Familiarity with invoices, delivery challans, e-way bills, and proof of delivery.
- Good working knowledge of MS Excel and email communication.
- Experience with ERP, order management systems, or logistics platforms is an advantage.
- Strong coordination, follow-up, communication, and problem-solving skills.
- Ability to manage multiple orders and shipments simultaneously.