About the role
- Own end-to-end operations delivery, transitions, transformation initiatives, and P&L management.
- Drive operational excellence, customer experience, productivity, and process improvements.
- Partner with clients and stakeholders to deliver business objectives and transformation outcomes.
- Ensure resource planning, capacity management, and service delivery excellence.
- Lead digital transformation programs and support complex project transitions.
- Resolve operational challenges through strong analytical and problem-solving skills.
- Experience in client-facing consulting, technology, or professional services environments.
- 15+ years of leadership experience in a multinational BPO/operations environment.
- Strong project and program management expertise.
- Experience using analytical and statistical tools for process improvement.
- Excellent communication, stakeholder management, and leadership skills.
- Graduate degree.
- Strong written and verbal English communication skills.
- Proven leadership experience in large-scale operations and transformation programs.