About the role
Key Responsibilities: 1. Recruitment & Staffing Lead recruitment efforts to source, interview, and hire staff for all the departments. Develop and maintain job descriptions, employment ads, and interview processes. Coordinate with department heads to identify staffing needs and ensure timely recruitment. Onboard new employees, ensuring a smooth integration into the hotel culture and operations. 2. Employee Relations Act as a liaison between management and employees to address concerns, resolve conflicts, and foster positive workplace relationships. Promote a positive, inclusive, and professional work environment that reflects the hotel's values and culture. Provide guidance to management on employee disciplinary matters, performance improvement plans, and conflict resolution. Facilitate regular employee surveys to gather feedback on workplace satisfaction and implement corrective actions as needed. 3. Training & Development Develop and oversee ongoing training programs to enhance employee skills and support career development, including orientation programs for new hires. Ensure compliance with mandatory training requirements, such as health and safety, harassment prevention, and customer service standards. Monitor employee performance and provide coaching and feedback to enhance employee capabilities and job satisfaction. Identify opportunities for leadership development and talent management. 4. Compensation & Benefits Oversee payroll processing, ensuring timely and accurate payment for all employees. Administer employee benefits programs, including health insurance, retirement plans, and other perks. Review and recommend competitive compensation packages, ensuring they align with industry standards and the hotel's budget. Support managers in conducting salary reviews and performance evaluations. 5. Compliance & Legal Ensure adherence to local, state, and federal employment laws, including labour laws, wage and hour regulations, and occupational health and safety requirements. Maintain accurate employee records and files in compliance with legal and company standards. Advise management on legal issues related to labour relations, employment disputes, and employee rights. 6. Performance Management Establish and manage performance appraisal systems to evaluate employee performance and identify opportunities for improvement. Coordinate disciplinary actions when necessary and ensure fair and consistent application of policies. Create and manage succession plans for key roles within the hotel to support long-term staffing needs. 7. Employee Engagement & Retention Implement employee recognition and reward programs to promote motivation and job satisfaction. Organize team-building events, staff appreciation activities, and other initiatives to enhance employee morale. Analyse employee turnover rates and develop strategies to improve retention and reduce turnover. 8. Administrative Support Maintain HR records, including personnel files, training logs, and benefits enrolment. Prepare and manage HR-related reports, including turnover statistics, labour costs, and employee satisfaction data. Coordinate internal communication regarding HR policies, events, and updates.