About the role
Role Summary
Manage MEP operations, ensuring efficient maintenance, process compliance, cost control, and high service quality across facilities.
Key Responsibilities & KPIs
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MEP Operations & Compliance
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Ensure adherence to R&M processes and performance metrics for efficient operations
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Ticket Resolution (TAT)
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Ensure timely closure of maintenance requests within SLA
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Customer Satisfaction (CSAT)
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Maintain CSAT ≥ 4 through prompt and effective service
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Inventory Management
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Maintain optimal stock levels while minimizing wastage and downtime
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Cost Control
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Optimize maintenance costs within budget (if applicable)
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Stakeholder Coordination
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Collaborate with tenants, vendors, and internal teams for smooth operations
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Team Management
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Train and guide team members to improve performance and service quality
Eligibility & Skills
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Bachelor’s in Engineering / Facilities Management or related field
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Experience in MEP/facilities operations preferred
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Strong knowledge of MEP systems & maintenance processes
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Good stakeholder management and communication skills
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Leadership and team handling ability
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Problem-solving and detail-oriented approach
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Flexible to work in dynamic environments
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