About the role
The Warden is responsible for day-to-day hostel operations execution, ensuring student safety, discipline, and service delivery as per SOPs.
Key Responsibilities
-
Attendance & Leave Management
-
Take daily attendance and update systems/registers
-
Track absentees, late entries, and leave movements
-
Ensure strict adherence to app-based leave system
-
Student Support & Engagement
-
Act as first point of contact for students
-
Conduct regular student interactions and capture feedback
-
Support onboarding, room allotment, and daily student needs
-
Complaint & Ticket Handling
-
Log complaints accurately in the system
-
Coordinate with HK, R&M, and Security teams
-
Ensure closure confirmation from students
-
Room Audits & Compliance
-
Conduct daily room audits (hygiene, safety, assets)
-
Raise tickets for issues identified
-
Parcel & Records Management
-
Manage parcel entries and handovers
-
Maintain operational registers and reports
-
Health & Emergency Support
-
Identify unwell students and provide first-level assistance
-
Coordinate hospital visits and maintain health records
Eligibility Criteria
-
0–2 years experience in hostel, hospitality, or customer service roles
-
Strong interpersonal and problem-solving skills
-
Willingness to work in shifts