Operations Executive

Job Overview

We are looking for a proactive and organized Operations Executive to manage day-to-day academic operations, tutor coordination, class scheduling, and student onboarding. The ideal candidate should have strong coordination and communication skills, the ability to manage multiple tasks efficiently, and a student-focused approach to ensure smooth academic operations.

Key Responsibilities

• Tutor Management: Coordinate with tutors and trainers regarding schedules, availability, classes, and academic requirements.
  
• Class Coordination: Plan and manage class schedules, batch allocation, session timings, and rescheduling whenever required.
  
• Student Onboarding: Handle student onboarding, collect necessary documents and details, explain course procedures, and ensure a smooth joining experience.
  
• Student Coordination: Act as a point of contact for students regarding class schedules, course updates, attendance, and operational queries.
  
• Attendance Management: Maintain and monitor student and tutor attendance records.
  
• Batch Management: Ensure proper batch allocation, class updates, and coordination between students and tutors.
  
• Issue Resolution: Address day-to-day operational issues related to classes, tutors, and students in a timely manner.
  
• Record Maintenance: Maintain accurate records of student enrolments, tutor details, class schedules, attendance, and other operational data.
  
• Internal Coordination: Work closely with the counselling, academic, and other internal teams to ensure seamless coordination from student enrolment to course completion.
  
• Feedback and Reporting: Collect student feedback, track class progress, and prepare regular operational reports as required.
  

Required Skills & Qualifications

·Bachelor's degree in any discipline.

·1–3 years of experience in operations, academic coordination, student management, or a similar role; freshers with strong coordination skills may also apply.

·Excellent communication and interpersonal skills.

·Strong organizational, multitasking, and time-management abilities.

·Proficiency in MS Excel, Google Sheets, and basic computer applications.

·Ability to coordinate with multiple stakeholders and manage schedules effectively.

·A responsible, detail-oriented, and solution-focused approach.