About the role
We are seeking an Operations Executive to facilitate the day-to-day operations and maintenance of our properties by coordinating with the ground staff. He will play a crucial role in ensuring our properties are well-maintained, safe, and efficient.
The core responsibilities for the job include the following:
Property Accountability:
- Ensure property safety, compliance, and upkeep by supervising maintenance, inspections, and timely repairs.
- Manage on-site staff and address tenant concerns professionally.
- Maintain accurate records of maintenance, visitors, staff, and incidents.
- Safeguard company assets and report any misuse, financial irregularities, or compliance issues to Kots management.
Property Maintenance:
- Flat Readiness: Oversee post-checkout tasks like cleaning, painting, and repairs. Document with photos/videos.
- Preventive/Reactive Maintenance: Execute scheduled activities (e. g., water tank cleaning, plant care, DG/GYM/LIFT AMC servicing).
- Resolve tenant and staff complaints related to common areas and building issues.
- Inventory and Registries: Maintain accurate stock and logs for attendance, visitors, deliveries, and utilities.
- Tenant Relations: Check-IN/OUT: Handle flat handovers, inspections, and formalities. Address tenant service requests and build strong tenant relations.
Requirements:
- Minimum 2 years in facilities/property management, preferably residential.
- Must independently manage ground staff and handle tenant queries.
- Should be able to travel across assigned properties.
- A bike is mandatory, as the property operations team is required to handle multiple sites within their cluster.
Skills:
- Ability to manage the ground staff, such as housekeeping, security guards, electricians, and plumbers
- Ability to handle customer queries like repairs and maintenance, check-in, check-out, etc.
- Building maintenance.