About the role
Role Overview
As the Operations Manager, you will be responsible for managing and optimizing the end-to-end operations of the business. This role requires a strategic and execution-focused professional who can oversee Supply Chain, Procurement, Inventory Management, Warehouse Operations, Logistics, Customer Operations, Vendor Management, Marketplace Operations, and Cross-functional Coordination.
You will work directly with the Founder to streamline business operations, improve efficiencies, implement scalable processes, and support the company's growth objectives.
Key Responsibilities
1) Business Operations
- Work closely with the Founder to execute operational strategies and business priorities.
- Drive end-to-end operational excellence across all business functions.
- Ensure smooth coordination between internal teams and external partners.
2) Supply Chain & Procurement
- Manage end-to-end supply chain operations from sourcing to customer delivery.
- Coordinate with manufacturers, vendors, and suppliers to ensure timely procurement.
- Optimize procurement planning and vendor performance.
3) Inventory Management
- Monitor inventory planning, forecasting, and replenishment.
- Maintain inventory accuracy across warehouses and sales channels.
- Conduct inventory audits and implement inventory control measures.
4) Warehouse & Fulfillment
- Oversee warehouse operations, including receiving, storage, picking, packing, dispatch, and inventory control.
- Ensure timely order fulfillment while maintaining operational SLAs.
- Improve warehouse productivity and operational efficiency.
5) Logistics & Delivery
- Manage courier and third-party logistics (3PL) partners.
- Monitor shipping performance, delivery timelines, and logistics costs.
- Ensure smooth last-mile delivery and reverse logistics operations.
6) Customer Operations
- Oversee order lifecycle management from order placement to successful delivery.
- Coordinate returns, exchanges, refunds, and customer escalations.
- Work closely with the Customer Experience team to enhance post-purchase satisfaction.
7) Marketplace & D2C Operations
- Working knowledge of Shopify, included but not limited to order fulfillment, listings, etc.
- Ensure inventory synchronization and seamless order processing across channels.
- Support product launches, promotions, and high-volume sales events.
8) Process Excellence
- Develop and implement SOPs across all operational functions.
- Identify process gaps and implement scalable improvements.
- Drive automation initiatives to improve operational efficiency.
9) Vendor & Stakeholder Management
- Build and manage relationships with suppliers, logistics partners, packaging vendors, and other service providers.
- Monitor vendor performance and ensure SLA compliance.
- Negotiate contracts and drive cost optimization.
10) Team Leadership
- Lead and mentor operations teams across different functions.
- Set KPIs, monitor team performance, and ensure accountability.
- Foster a culture of collaboration, ownership, and continuous improvement.
11) Reporting & Business Analytics
- Prepare operational dashboards and MIS reports.
- Track key business metrics and identify improvement opportunities.
- Present operational insights and recommendations to the Founder.