About the role
Responsibilities:
- Order Management: Oversee the entire order management lifecycle, from order creation to fulfillment. Experience in managing customer orders, booking time, and effort.
- Stakeholder Management: Collaborate effectively with various stakeholders within client organizations.
- Flexibility: Willingness to work any shift and in an office environment.
- Communication: Booking orders and conveying complex information to stakeholders through clear written and verbal communication.
- Training: Identify training needs by evaluating strengths and weaknesses. Translate requirements into training that will groom employees for the next step of their career path; ability to design and develop training manuals and course materials; ability to provide process training to a team.
- Manage structured learning sessions and monitor their quality results.
Requirements:
- Technical Skills: Proficient in MS Office, especially Excel.
- Query Resolution: Experienced in analyzing and effectively addressing billing inquiries.
- ERP Proficiency: Expert in SAP, with a preference for SAP ByD.
- Tool Knowledge: Working knowledge of SNOW will be an added advantage.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Desired Requirements: Experience in the shipping industry.