About the role
Responsibilities:
- Hands-on experience in Oracle Order Management (Oracle OM).
- Handle end-to-end order management activities, including order entry, order processing, validation, and fulfillment.
- Experience in handling inbound customer calls related to order status, order changes, delivery schedules, and order-related queries.
- Manage customer requests and resolve order discrepancies within defined SLAs.
- Coordinate with internal teams such as logistics, supply chain, billing, and customer service.
- Monitor order accuracy and ensure timely order processing.
- Handle escalations and provide appropriate resolutions.
- Maintain process documentation and support continuous improvement initiatives.
Requirements:
- Qualification: Any Graduate.
- Experience: 4-6 years.
- Skills: Oracle Order Management, Inbound Calling/Voice Process, Order Processing, Order Entry and Order Tracking, Customer Service, Query and Escalation Management, SLA Management.