Principal Infrastructure Engineer

The Principal Infrastructure Engineer will be a key member of our 24/7 IT Storage operations team, responsible for overseeing storage and backup processes. This role requires a proactive leader who can effectively communicate with both customer and internal teams to resolve storage-related issues, maintain backup operations, and ensure systems are returned to operational status when necessary. The ideal candidate will possess a strong technical background in storage solutions, particularly with DDN or Cray products, and will be dedicated to achieving high levels of customer satisfaction.

• Lead the resolution of storage problems and maintain managed backup operations.
• Facilitate communication between technical teams, customers, and internal stakeholders to meet customer needs.
• Provide remote technical support and troubleshooting for complex storage solutions, including DDN or Cray hardware and software.
• Demonstrate a comprehensive understanding of clients’ needs and how they relate to DDN or Cray products and services.
• Write, proofread, and submit knowledge-base articles to enhance team resources.
• Deliver regular status and progress reports on storage and backup activities.
• Communicate complex technical topics clearly to customers with varying levels of technical knowledge.
• Build and maintain positive relationships with customers and Account Teams.
• Manage multiple priorities effectively, ensuring all objectives are met.
• Provide reliable and timely information to build credibility in a resource role.
• Proactively seek and share useful information to enhance team effectiveness.
• Communicate procedural and technical issues effectively in a fast-paced environment.
• Develop and implement resolutions to identified problems following standard practices.
• Plan and implement best practices for storage and backup solutions.
• Take proactive measures to ensure adequate storage capacity is available.
• Create and update documentation for backup procedures, solutions, licensing, and project artifacts.
• Perform configuration changes as per design and build specifications.

• Strong knowledge of SAN migration processes.
• Expertise in DDN or Cray storage solutions.
• Proficient in backup software and recovery concepts.
• Excellent communication skills, both verbal and written.
• Ability to troubleshoot complex technical issues remotely.
• Strong organizational and multitasking abilities.

• Experience with knowledge management systems.
• Familiarity with ITIL or similar frameworks.
• Understanding of cloud storage solutions.
• Experience in customer relationship management.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in storage management or infrastructure engineering are a plus.

About Mphasis:

Mphasis applies to next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.