Principal Product Manager

We are looking for a highly driven Senior Product Manager II to lead the evolution of our Order Management Platform (OMS), powering large-scale B2C/D2C commerce operations. The ideal candidate will have deep experience in building and scaling platform products, a strong understanding of order lifecycle management, and a proven track record of delivering customer-centric solutions in high-growth consumer businesses. This role requires a blend of strategic thinking, data-driven decision-making, stakeholder management, and hands-on product execution to create scalable, reliable, and efficient order management capabilities.

The candidate will have responsibilities across the following functions:

Product Strategy and Vision:

• Define and own the roadmap for the Order Management Platform aligned with business objectives and customer needs.
• Build scalable platform capabilities supporting order orchestration, fulfilment, inventory allocation, returns, cancellations, exchanges, and customer communications.
• Drive long-term platform vision while balancing immediate business priorities.

Product Execution:

• Own the end-to-end product lifecycle from discovery, prioritisation, requirement gathering, execution, launch, and optimisation.
• Translate business requirements into detailed Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Collaborate closely with Engineering, Design, Analytics, Operations, Supply Chain, and Business teams.
• Lead sprint planning, backlog prioritisation, release planning, and product delivery.

Platform and OMS Ownership:

• Design and enhance Order Management capabilities across: Order Capture & Processing, Order Routing & Allocation, Fulfilment Orchestration, Inventory Visibility, Returns & Refunds Management, Order Tracking & Customer Notifications, Seller/Vendor Fulfilment Workflows, Multi-Warehouse Operations
• Build highly scalable and configurable platform services supporting rapid business growth.

Data and Analytics:

• Define and monitor product KPIs.
• Leverage customer insights, operational metrics, and experimentation frameworks to improve platform performance.
• Drive product decisions using data, customer feedback, and market insights.

Stakeholder Management:

• Partner with senior leadership to align platform investments with organisational goals.
• Influence cross-functional teams without direct authority.
• Manage dependencies across multiple products and engineering teams.

The core requirements for the job include the following:

Product Management:

• 9-12 years of Product Management experience in B2C/D2C organisations.
• Proven experience managing large-scale platform products.
• Strong expertise in Agile, Scrum, and Product Development Lifecycle.

Order Management Systems (Must Have):

• Hands-on experience building or managing Order Management Platforms (OMS).
• Deep understanding of: Order Lifecycle Management, Fulfilment Operations, Inventory Management, Returns & Reverse Logistics, Supply Chain Processes, Warehouse Management Integrations
• Experience handling high-volume transactional systems.

Technical Acumen:

• Strong understanding of APIs, Microservices, Event-Driven Architectures, and Platform Ecosystems.
• Ability to work effectively with engineering teams on complex technical solutions.
• Familiarity with cloud-based and scalable platform architectures.

Data and Analytics:

• Strong analytical and problem-solving skills.
• Experience using SQL, Product Analytics, Experimentation Frameworks, and KPI tracking.
• Ability to derive actionable insights from large datasets.

Stakeholder Management:

• Exceptional communication and leadership skills.
• Experience working with cross-functional teams and senior stakeholders.

Preferred Qualifications:

• Experience in E-commerce, Marketplace, Quick Commerce, RetailTech, or Consumer Internet companies.
• Exposure to Supply Chain, Fulfilment, Logistics, or Warehouse Management platforms.
• Experience scaling products, handling millions of transactions.
• An MBA from a reputed institution is a plus.

Expectations:

• Order processing efficiency and accuracy.
• Fulfil SLA adherence.
• Platform scalability and reliability.
• Reduction in order failures and operational exceptions.
• Customer experience improvements across the order journey.
• Business impact through platform optimisation and automation.