About the role
Role
Overview
The Process Coordinator (PC) will be responsible
for monitoring daily operations, ensuring data accuracy, and tracking workflow
progress. The role involves coordinating across teams, identifying bottlenecks,
and ensuring timely issue resolution to meet daily targets.
Key
Responsibilities
1. Data Verification & Accuracy
- Ensure all required data is collected and maintained accurately.
- Verify completeness and correctness of operational data.
2. Process Tracking & Coordination
- Monitor each stage of the workflow and identify delays or
deviations.
- Track where work is stuck and escalate issues when necessary.
- Coordinate with team members to ensure smooth execution of tasks.
3. Follow-ups & Communication
- Regularly follow up with team members and supervisors on pending
tasks.
- Politely remind stakeholders of deadlines and daily targets.
- Act as a bridge between execution-level staff (DOERs) and
supervisors.
4. Issue Resolution & Escalation
- Identify problems and determine the appropriate person/team to
resolve them.
- Raise Help Tickets (H.T.) for issues and assign them to the
concerned person.
- Follow up on tickets until closure and confirm resolution with the
concerned DOER.
5. Coordination with Planning Team
- Highlight issues requiring corrective action to the Operations
Planner.
- Ensure that any planning-related corrections are handled by the
designated authority.
Requirements
- Coordination & Communication
- Attention to Detail
- Problem Solving
- Follow-up & Escalation Management
- Basic knowledge of MS Excel.
- Good communication and follow-up skills.
- Ability to coordinate with both labour-level and high level staff.
- Organized, proactive, and detail-oriented.
- Candidate residing close to the office will be preferred.