About the role
Requirements:
- 2+ years of technical support / product support / software support experience (preferably SaaS).
- Experience with customer-facing application support.
- Hands-on knowledge of SSO, access management, SaaS, cloud computing, FTP, SMTP, and HTML.
- Experience working with ticketing/CRM tools (Salesforce preferred).
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills.