About the role
Responsibilities:
- Own the overall project lifecycle and customer experience, ensuring successful delivery, customer satisfaction, and achievement of agreed project objectives.
- Serve as the primary point of contact for customers throughout the project lifecycle.
- Accountable for projects from presales engagement and scope definition through deployment, go-live, stabilisation, and transition to Customer Success.
- Assist Sales and Solution Engineering teams during pre-sales activities, including scope definition, effort estimation, assumptions, risks, and Statement of Work (SOW) development.
- Build and maintain strong relationships with customer stakeholders, including executive sponsors, project teams, and technical teams.
- Lead project governance activities, including status meetings, steering committees, executive reviews, and project reporting.
- Manage interactions between customers, partners, and internal AlgoSec teams to ensure successful project outcomes.
- Lead cross-functional project teams including delivery engineers, solution engineers, support, product management, customer success, and partners.
- Proactively identify and manage project risks, dependencies, escalations, scope changes, and customer concerns.
- Drive timely resolution of project issues and coordinate escalation management when required.
- Ensure customers achieve agreed deployment milestones and initial business value during the project lifecycle.
Requirements:
- Minimum 5 years of experience managing customer-facing technology projects.
- Proven experience managing multiple concurrent projects, including large-scale and complex enterprise deployments.
- Strong experience working with enterprise customers, partners, vendors, and cross-functional teams.
- Excellent project planning, execution, stakeholder management, and communication skills.
- Experience managing executive stakeholders, steering committees, and customer escalations.
- Strong commercial awareness with the ability to manage scope, change requests, project profitability, and customer expectations.
- Experience working within cybersecurity, networking, cloud security, or enterprise IT environments.
- Firewall administration, network security, or cybersecurity operations experience is an advantage.
- Strong problem-solving skills with the ability to identify and mitigate risks early.
- Highly proactive, accountable, and results-orientated with a strong sense of ownership and urgency.
- Ability to operate effectively in a fast-paced, dynamic, and matrix-managed environment.
- Excellent interpersonal skills with a customer-first mindset and can-do approach.
- Team player with high integrity and professionalism.
- Excellent written and verbal communication skills in English.
- Additional APAC language skills are an advantage.
- PMP certification or equivalent project management certification is an advantage.
- Willingness to travel within the APAC region (approximately 20%).
- Flexible working hours and willingness to support customers across multiple APAC time zones, including ANZ when required.