About the role

Own and Drive end to end Order to Cash for all product lines in IMC

Responsibilities

Drive Topline Planning and Reporting

Revenue Planning for all product lines (Quarterly, Monthly, Weekly Planning) including detailed customer wise planning
Close coordination with all the factories (India and Overseas) for the material planning
Manage projects and the services revenue
Manage the Risks and Opportunities with each Line of Business
Lead select MOS: MOR, Weekly Revenue Updates, Inventory Updates

Manage Working Capital

Cost Control

Operations Excellence

End to End Order Management: Ensure Timely Ordering and High Customer Service Level
Drive MOS for Revenue planning, coordination with the ISC for material planning, RAIL for addressing all open issues pertaining to delays, material discrepancies, quality, warranty, returns, AR and Bad Debts
Drive Operations excellence programs to streamline operations: Institution and Automation of the processes and ensure adherence to the processes.

Customer Relationship Management

Single point of contact for the Post Order Management (internal – ISC, Sales and external – (Customers, 3^rd Party Vendors, Inspectors) stakeholders)
Drive MOS with the customers for high customer satisfaction

People Management

Directly lead the team of operations managers for each business
Identify the development needs of the people; Coach and Mentor for upskilling and enhancing the capabilities
Develop strong MRR for the high impact roles in the organization

Qualifications

Have a central view and management of the operations, revenue, inventory, AR across all LOBs
Enhance the customer experience and service levels as a key differentiator against the competition
Ensure timely execution of the actions and timely resolution of the issues
Develop the role as a strong MRR for the IMC India GM Role

Project Manager