About the role
Truva is looking for a high-energy relationship manager to be part of the Closing and Negotiation team. This role goes beyond sales closure; you'll own the post-deal journey, ensuring seamless coordination across documentation, registration, loans, and stakeholder management. The role is highly on-ground and customer-facing, ideal for someone with a startup mindset and strong execution skills.
Responsibilities:
- Be a core member of the closing and negotiation team.
- Handle customers post-deal closure (once the home is sold).
- Manage end-to-end paperwork, documentation, and registration processes.
- Coordinate with banks, loan mediators, legal teams, and registrars.
- Act as the primary point of contact for customers during the post-sales lifecycle.
- Ensure smooth execution of home registration and loan disbursement.
- Be actively present on-ground to resolve issues and ensure timelines are met.
- Deliver a strong customer success experience aligned with Truva's brand promise.
Requirements:
- Experience in customer success/relationship management/closing roles.
- Prior exposure to real estate, legal documentation, or registration processes preferred.
- A law / legal background or experience is a strong plus.
- Comfortable working in a fast-paced startup environment.
- Highly proactive, execution-focused, and detail-oriented.
- Willing to work 6 days a week and be extensively in the field.