About the role
Job Title
Relationship Manager
Reporting To
Cluster Business Leader
Business Unit
Commercial Banking
Grade/ Level
G7
Sub Business Unit
Medium Enterprises
Management Band
Junior Management
Location
Hyderabad
Section II: JOB ROL SCOPE
Number of Direct Reports
NA
ECTION III: PURPOSE OF THE ROLE
· Drive acquisition of new-to-bank clients and deepen existing relationships be delivering a comprehensive suite of banking products and solutions
· Achieve agreed objectives across assets, liabilities, and fee income, with a focus on sustainable growth, cross-sell and increased wallet share
· Meet clients’ requirements through seamless coordination with internal teams, ensuring superior service delivery, adherence to risk and compliance standards, and continuous improvement in VOC scores.
SECTION IV: KEY RESPONSIBILITIES & KPIS OF THE ROLE
Responsibilities
Strategy & Planning
• Formulate and execute client acquisition and portfolio growth strategies in alignment with the Bank’s overall business objectives.
• Define performance goals at the beginning of the year in consultation with reporting managers and continuously track progress.
• Translate market insights and client intelligence into actionable business plans.
• Contribute to product and process enhancements by providing structured feedback from client and market interactions
Core Responsibilities
Revenue Generation
• Deliver financial targets relating to earnings, asset growth, liability mobilization, and fee income across multiple product groups.
• Optimize profitability by balancing pricing, portfolio mix, and capital utilization.
• Identify cross-selling opportunities to maximize wallet share and deepen client engagement
Relationship Management
• Acquire and cultivate new client relationships by understanding their financial and strategic requirements
• Act as the trusted advisor and single points of contact for clients, ensuring long-term partnership and retention
• Drive superior customer experience through proactive engagement and high-quality service delivery
Communication/PR of Bank’s products
• Undertake brand communication initiatives to reinforce the Bank’s positioning in the market.
• Effectively articulate product value propositions through structured presentation, workshops, and client meetings
• Differentiate the Bank’s offerings from competition through solution-driven engagement.
Market Research
• Demonstrate deep understanding of clients’ industries, market conditions, and competitive landscape through primary and secondary research.
• Anticipate client needs by analyzing sectoral trends, regulatory changes, and economic conditions
• Provide actionable insights to product, credit and strategy teams for portfolio development
Credit Appraisal
• Conduct rigorous analysis of client financials including income statements, balance sheets, cash flows, ratios and projections
• Evaluate management quality, industry risk, and economic factors to structure sound credit proposals.
• Ensure timely renewals, reviews and continuous monitoring of portfolio exposures
Documentation and Compliance
• Maintain the highest standards of documentation, ensuring accuracy, completeness, and legal soundness
• Ensure strict adherence to regulatory requirements (KYC, AML, FEMA, RBI guidelines)
• Coordinate with risk, operations, and product teams to ensure seamless compliance across the transaction lifecycle.
• Build expertise in both traditional and digital banking solutions, including CMS and API base offerings.
Self-Management Responsibilities
• Define annual performance objectives with reporting managers and ensure consistent progress tracking
• Take ownership of personal learning by identifying developments needs and bridging gaps through training, mentoring, and industry exposure
• Demonstrate mastery of role-specific competencies and actively develop new capabilities
• Stay abreast of industry developments, regulatory changes, and emerging best practices through continuous education and professional networking
Risk and Internal Control
• Rigorously apply the Bank’s risk policies and frameworks to mitigate credit, operational, reputational, and compliance risks
• Monitor early warning signals in the portfolio and initiate timely correction action
• Ensure audit readiness through disciplined information management, documentation, and adherence to internal control systems
• Promote a culture of compliance and risk awareness across all client and internal interactions
SECTION V: OPERATING NETWORK
Key interactions which are essential to execute the role. This will include both internal (excluding sub-ordinates) and external stakeholders.
Internal
Risk team: For assessment of working capital limits to clients.
OSD/CSD: For limit set up and trade transactions
External
Trade & Business Associations: For tie ups and generating leads for acquisition of Trade clients.
Interact with credit bureaus and relevant stakeholders
SECTION VI: ROLE PROFILE REQUIREMENTS
Minimum qualification which are essential to execute the role.
Education
§ Essential: Bachelor’s degree in any field
§ Preferred: Master’s degree is preferred
Experience
Essential A minimum of 2-6 years of relevant experience with at least 2-3 years in a similar role
Prior experience in BFSI sector/General industry in Relationship manager’s role