About the role
Strategy and Planning
· Acquire and manage Mid Corporate customers for their banking and financing requirements.
· Act as a single point of contact for all banking needs of assigned customers.
· Build strong customer relationships and drive business growth through Trade Finance, Working Capital, Cash Management, and Treasury solutions.
· Identify cross-sell opportunities and deepen customer engagement to increase revenue.
Product, Policies, Processes & Procedures
- Conducting due diligence on customer & transaction to cater various AML and Regulatory requirements related to Trade transaction.
· Monitoring and reduce compliance pending of bill of entry and export bills
Business Development & Portfolio Management / Revenue Generation (Job specific responsibilities - Use as applicable)
· Acquire and manage Mid Corporate customers for their Working Capital, Trade Finance, Cash Management, and Treasury requirements.
· Assess and cater to customer needs for fund-based and non-fund-based credit facilities.
· Manage the complete customer lifecycle, including acquisition, onboarding, activation, relationship deepening, and retention.
· Increase wallet share and drive revenue growth from new and existing Mid Corporate customers.
· Acquire new Mid Corporate relationships and strengthen existing customer portfolios.
· Facilitate seamless execution of trade and transaction banking services for customers.
· Promote Treasury solutions, including Foreign Exchange and Hedging products, to meet customer requirements.
· Provide Cash Management and Transaction Banking solutions to enhance customer engagement and operational efficiency.
Business Analytics & Reporting / Productivity Enhancement / Technology Implementation
(Job specific responsibilities - Use as applicable)
· Track business performance against assigned targets and portfolio growth.
· Prepare and maintain customer pipeline and MIS reports.
· Identify opportunities to increase customer wallet share and revenue.
· Promote adoption of digital banking and transaction banking solutions.
· Ensure timely and accurate updates of customer information in bank systems.
· Use data and market insights to identify new business opportunities and improve productivity.
People Management
· Strong stakeholder management and relationship-building skills.
· Ability to work effectively with cross-functional teams to achieve business objectives.
· Customer-centric approach with a focus on delivering quality service.
· Proactive and result-oriented mindset with strong accountability.
· Effective communication, negotiation, and influencing skills.
· Ability to prioritize tasks and manage multiple customer requirements efficiently.
Governance & Compliance
· Ensure compliance with regulatory requirements and bank policies.
· Maintain proper KYC, documentation, and account hygiene.
· Adhere to credit, risk, and operational guidelines.
· Monitor customer accounts regularly and highlight any exceptions.
· Ensure timely closure of audit and compliance observations.
· Follow ethical business practices and maintain high governance standards.
Risk and Internal Control
· Conduct customer due diligence and ensure compliance with KYC/AML requirements.
· Monitor customer accounts and transactions as per bank guidelines.
· Ensure timely submission and completion of required documentation.
· Identify and escalate potential risks and exceptions.
· Adhere to internal controls, policies, and regulatory requirements.
· Maintain portfolio quality and compliance hygiene.