About the role
Responsibilities
Strategy and Planning
· RM/SRM will be a single point of contact from the bank responsible for managing all the banking requirements of the on boarded Trade customers. Acquisition and management of Trade and high value SE customers for their working capital requirements
Policies, Processes & Procedures
· Conducting due diligence on customer & transaction to cater various AML and Regulatory requirements related to Trade transaction.
· Monitoring and reducing compliance pending of bill of entry and export bills
Business Development
· Acquisition and management of Trade and high value MSME customers for their working capital requirements
· Catering to customer limits requirement of pre-shipment and post shipment finance
· Complete life cycle management of the customer (acquisition, on-boarding, portfolio, activation and attrition management)
· Enhance trade revenue by increasing wallet share in newly onboard and existing trade accounts
· Acquisition of new trade and high value liability customers
· Facilitate customer trade transaction and ensure straight through processing
· UP- Sell of treasury solutions such as Forwards & Options to trade customer
· Provide Cash Management Services to customer
Performance Monitoring & Reporting
· Prepare and submit periodic MIS reports, sales dashboards, pipeline reports, forecast reports, and portfolio reviews to Regional/Cluster management.
· Maintain accurate and updated customer, sales, and portfolio information in the bank's CRM and internal systems.
Relationship Management/ Customer Relationship Management
· Develop and maintain strong relationships with Small Enterprise customers to enhance customer satisfaction, loyalty, and retention.
· Serve as the primary point of contact for clients, understanding their business needs and providing appropriate banking and financial solutions.
· Manage an assigned portfolio of customers and drive relationship deepening through cross-selling and up-selling of bank products and services.
· Conduct regular client meetings, site visits, and business reviews to understand customer requirements, financial performance, and growth plans.
· Identify opportunities to expand existing relationships and acquire additional business from existing clients.
· Collaborate with internal stakeholders including Credit, Operations, Trade Finance, Treasury, and Product teams to deliver seamless customer service.
· Ensure timely resolution of customer queries, service requests, and escalations while maintaining high service standards.
Risk and Internal Control
· Conducting due diligence on customer & transaction to cater various AML and Regulatory requirements related to Trade transaction.
· Monitoring and reducing compliance pending of bill of entry and export bills
People Management
· Self-driven with positive mindset
· Eager to develop and deliver projects and assignments within timelines
· Solution oriented approach and collaborative skills.
· Strong communication and interpersonal skills.
SECTION V: OPERATING NETWORK
Internal
Risk team: For assessment of working capital limits to clients.
OSD/CSD: For limit set up and trade transactions
External
Trade & Business Associations: For tie ups and generating leads for acquisition of clients.
Interact with credit bureaus and relevant stakeholders
SECTION VI: ROLE PROFILE REQUIREMENTS
Education
PG – Any specialization
Experience
3 – 8 Years