About the role
Business Development Source new microfinance customers through field visits and community engagement. Achieve monthly and annual disbursement targets. Conduct customer meetings, village surveys, and group formation activities. Identify opportunities for business expansion within the assigned territory. Customer Relationship Management Maintain strong relationships with existing borrowers and group members. Provide excellent customer service and address customer queries promptly. Educate customers about loan products, repayment schedules, and company policies. Ensure customer retention and repeat business. Credit & Loan Processing Conduct preliminary customer assessments and field investigations. Verify customer information, residence, and business activities. Assist in loan documentation and application processing. Ensure compliance with credit underwriting guidelines. Collections & Portfolio Management Ensure timely collection of EMIs and overdue amounts. Monitor portfolio performance and minimize delinquency. Follow up with customers for overdue accounts and recovery of dues. Maintain healthy portfolio quality and control NPAs. Operations & Compliance Maintain accurate customer records and documentation. Ensure adherence to all internal policies and regulatory requirements. Submit daily, weekly, and monthly activity reports. Support audit and compliance activities as required.