About the role
Business Development Source and acquire new microfinance customers through field activities and referrals. Promote microfinance loan products and generate business as per assigned targets. Conduct customer meetings and group formation activities in designated areas. Identify potential markets and business opportunities for portfolio expansion. Customer Relationship Management Build and maintain strong relationships with existing customers. Provide guidance on loan products, eligibility criteria, and repayment schedules. Address customer queries and resolve complaints promptly. Ensure high customer satisfaction and retention. Credit Assessment Conduct field investigations and customer verification. Assess customer repayment capacity and business stability. Collect and verify necessary documents for loan processing. Recommend loan proposals as per credit policies. Portfolio Management Monitor the performance of assigned loan portfolio. Ensure quality of portfolio with minimal delinquency. Track repayment schedules and follow up with customers. Maintain accurate customer records and MIS reports. Collections & Recovery Ensure timely collection of loan installments. Follow up on overdue accounts and initiate recovery actions. Maintain collection efficiency as per organizational benchmarks. Support legal and recovery teams in resolving difficult cases. Compliance & Operational Control Adhere to company policies, regulatory guidelines, and operational procedures. Ensure proper documentation and audit compliance. Maintain confidentiality of customer information. Report any discrepancies, fraud, or policy violations immediately. Key Skills & Competencies Relationship management and customer service. Sales and business development skills. Collection and recovery management. Communication and negotiation skills. Credit appraisal and field investigation knowledge. Problem-solving and analytical abilities. Teamwork and interpersonal skills. Educational Qualification Graduate in any discipline. MBA/PGDM preferred. Experience 1-5 years of experience in Microfinance, BFSI, Banking, NBFC, or Rural Lending. Freshers with strong communication and field sales aptitude may also be considered.