About the role
Group Company: AU Small Finance Bank Limited
Designation: Senior Bank Officer - MFIB - Sales & Services
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Develop and implement sales strategies to achieve targeted growth in microfinance and individual banking segments.
- Manage and nurture a portfolio of clients, ensuring high levels of customer satisfaction and retention.
- Lead and mentor a team of sales and service officers to enhance their performance and professional development.
- Conduct market research and competitor analysis to identify new business opportunities and emerging trends.
- Ensure strict adherence to regulatory guidelines and internal policies in all sales and service activities.
- Collaborate with cross-functional teams to design and deliver customized financial products and services.
- Monitor and analyze sales performance metrics, preparing detailed reports for senior management.
- Resolve complex customer issues promptly, maintaining the bank’s reputation for excellent service.
- Drive financial inclusion initiatives by promoting microfinance products to underserved communities.
- Coordinate with credit and risk teams to assess client eligibility and manage credit exposure effectively.
- Microfinance Product Knowledge
- Client Relationship Management
- Sales Strategy Development
- Regulatory Compliance in Banking
- Team Leadership and Mentoring
- Market Research and Analysis
- Financial Inclusion Strategies
- Credit Risk Assessment
- Customer Service Excellence
- Performance Metrics Analysis
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in sales and service roles within the financial services industry, with a focus on microfinance and individual banking.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#