About the role
Group Company: AU Small Finance Bank Limited
Designation: Senior Bank Officer - MFIB - Sales & Services
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Develop and implement sales strategies to achieve targeted growth in the microfinance and individual banking segments.
- Manage and nurture a portfolio of microfinance clients, ensuring high levels of customer satisfaction and retention.
- Lead and mentor a team of sales and service officers to meet and exceed performance benchmarks.
- Conduct detailed market analysis to identify new business opportunities and emerging trends within the financial services industry.
- Ensure strict adherence to regulatory guidelines and internal compliance standards in all sales and service activities.
- Collaborate with cross-functional teams to design and deliver customized financial products and services tailored to client needs.
- Monitor and report on key performance indicators, providing actionable insights to senior management for strategic decision-making.
- Drive initiatives to improve operational efficiency and customer experience through process optimization and technology adoption.
- Handle escalations and resolve complex client issues promptly to maintain the bank’s reputation and trust.
- Coordinate with credit and risk teams to assess client creditworthiness and manage portfolio risk effectively.
- Microfinance Sales Strategy
- Client Relationship Management
- Regulatory Compliance in Banking
- Portfolio Management
- Team Leadership and Development
- Market Analysis and Business Development
- Financial Product Knowledge
- Risk Assessment and Mitigation
- Customer Service Excellence
- Data-Driven Decision Making
- Process Improvement
- Cross-Functional Collaboration
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in sales and service roles within the microfinance or banking sector, with proven leadership capabilities.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#