About the role
Essential Functions
- Candidate should have analytical skills
- F&A (Insurance) collections background is essential
- Past work experience of SAP ERP will be of weightage advantage
- Good working knowledge of Microsoft Excel
- Ensure that the guidelines are followed as per standard procedures
- Coaching & providing effective feedback to the collectors
- Quality monitoring & review of accounts
- Allocation of accounts as per the guidelines
- Ensure timely closure of accounts
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Ensure fair methods are used to collect outstanding balance on the account
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
- Prepare reports of the accounts assigned to the team
- Preparing business review templates for performance review
Bachelor Degree or Post Graduate Degree 3 - 8 years