About the role
- Oversee end-to-end inbound and outbound warehouse processes, including receiving, put-away, order picking, packing, shipping, and dispatch.
- Drive operational excellence to consistently meet key metrics, including On-Time In-Full (OTIF) delivery and fulfillment timelines.
- Coordinate transport schedules and dispatch operations, liaising with internal fleet teams and external 3PL carriers.
- Implement and manage operational systems (WMS, TMS, and SAP/ERP) to streamline workflows and track inventory in real time.
- Maintain inventory accuracy across all storage areas through regular cycle counts and full physical inventory audits.
- Optimize warehouse floor planning, racking configurations, and slotting strategies to maximize space utilization.
- Monitor stock movements, reduce damaged inventory, and implement quality assurance practices at receiving and shipping.
- Identify operational bottlenecks and establish Standard Operating Procedures (SOPs) based on Lean and 5S principles.
- Manage operating budgets, controlling labor, packaging, freight, and equipment maintenance expenses.
- Lead, mentor, and evaluate warehouse supervisors, team leads, and floor staff, fostering a high-accountability culture.
- Oversee manpower planning, shift schedules, overtime allocation, and contract labor management to meet fluctuating operational demand.
- Conduct ongoing training on WMS/TMS tools, Material Handling Equipment (MHE) operation, and safety standards.
- Enforce strict adherence to local industrial health, safety, and environmental standards (EHS / OSHA).
- Ensure material handling equipment (forklifts, stackers, reach trucks) is properly maintained and regularly inspected.
- Oversee site security, building maintenance, and regulatory documentation across all logistics activities.