About the role
Key Responsibilities: -
- Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
- Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
- Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure
smooth execution of services - Support the sales team with client servicing, follow-ups, quotation coordination, and
order execution - Oversee order processing / shipment coordination / documentation, ensuring accuracy
and compliance with company procedures - Collaborate with internal teams to resolve operational challenges and improve service
delivery - Maintain regular communication with customers regarding service updates, delays, and
resolutions