About the role
- Manage end-to-end customer service operations for the Zone, ensuring timely order processing, deliveries, and effective issue resolution.
- Daily interaction with KAMs / Customers & Logistics team & Coordination with Planner / Logistics functions to ensure on time material as per daily order dispatches.
- Co-ordination for Order receipt, ensure timely delivery of orders & overall co-ordination for supplies.
- Handle day-to-day customer queries and escalation