About the role
• Closely work with customers to foresee the problems are resolved in timely manner with satisfaction.
• Responsible to deliver solution as per the defined timeline.
• Work closely with customer service team on regular basis to take all required measures to satisfy the customer’s needs.
• Will be responsible for the weekly meetings with customers as required.
• Strong Knowledge on SAP B1 & Crystal Report.
• Would be responsible for the enhancement of team’s knowledge and assist in building knowledgebase for the customers.
• Need to ensure case life cycle is maintained and followed.
• Need to ensure CRM is being updated with required details by support team.