About the role
Strategy and Planning
· Drive growth of the Mid Corporate portfolio in line with business and revenue targets.
· Develop strategies for acquisition of new customers and deepening of existing relationships.
· Improve wallet share through focused penetration of asset, liability, trade, and treasury products.
· Ensure portfolio growth while maintaining portfolio quality and compliance standards.
Product, Policies, Processes & Procedures
- Promote the bank's asset, liability, trade finance, forex, cash management, and cross-sell products.
- Ensure adherence to all bank policies, credit guidelines, and regulatory requirements.
- Maintain high standards of documentation, KYC, and account hygiene.
- Ensure timely processing of customer requests and adherence to journey TATs.
- Manage and close audit, compliance, and exception observations within timelines.
Business Development & Portfolio Management / Revenue Generation (Job specific responsibilities - Use as applicable)
· Acquire and manage Mid Corporate customers to achieve business growth targets.
· Drive advances growth, liability growth, CASA growth, and term deposit growth.
· Increase income through trade, forex, processing fees, and cross-sell opportunities.
· Focus on NTB customer acquisition and expansion of existing customer relationships.
· Grow fund-based and non-fund-based business while improving portfolio profitability.
· Drive product penetration across assets, liability, trade, treasury, and retail banking products.
· Monitor portfolio performance, renewals, slippages, and overdue accounts.
· Ensure achievement of revenue, productivity, and return enhancement targets.
Business Analytics & Reporting / Productivity Enhancement / Technology Implementation
(Job specific responsibilities - Use as applicable)
· Track business performance against assigned targets and portfolio growth.
· Prepare and maintain customer pipeline and MIS reports.
· Identify opportunities to increase customer wallet share and revenue.
· Promote adoption of digital banking and transaction banking solutions.
· Ensure timely and accurate updates of customer information in bank systems.
· Use data and market insights to identify new business opportunities and improve productivity.
People Management
· Strong collaboration with internal stakeholders to meet customer requirements.
· Build and maintain effective working relationships across teams.
· Support business objectives through teamwork and coordination.
· Drive a customer-focused and service-oriented approach.
· Encourage accountability and timely execution of tasks.
· Share knowledge and best practices within the team.
Governance & Compliance
· Ensure compliance with regulatory requirements and bank policies.
· Maintain proper KYC, documentation, and account hygiene.
· Adhere to credit, risk, and operational guidelines.
· Monitor customer accounts regularly and highlight any exceptions.
· Ensure timely closure of audit and compliance observations.
· Follow ethical business practices and maintain high governance standards.
Risk and Internal Control
· Conduct customer due diligence and ensure compliance with KYC/AML requirements.
· Monitor customer accounts and transactions as per bank guidelines.
· Ensure timely submission and completion of required documentation.
· Identify and escalate potential risks and exceptions.
· Adhere to internal controls, policies, and regulatory requirements.
· Maintain portfolio quality and compliance hygiene.