About the role
Role Project Manager
Experience 7-9 years in IT Service Delivery
Job Location: Chennai Bangalore
Role Overview
Play the role of Technical Project manager
Work allocation for the member and the shift
Monitor and Track activities performed by the team
Control the team by issue and work based analysis
Prepare deck for client and present for your module track tower
As Technical PM Operations Prod Support Standpoint Actively participate in applications production support to understand the issue and guide the team
Act as the primary contact for business stakeholders coordinating closely with offshore teams
Facilitate incident problem and change management
Participate in troubleshooting root cause analysis RCA and resolution of complex application and data issues
Oversee impact due to production releases monitoring ing and operational readiness
SLA and compliance adherence and reporting
Drive continuous improvement mentor support teams and ensure clear communication across operations development and business users
Key Skills
Shift lead operations lead
Coordinate between shifts
Handovers
Process improvement
Monitor and tracking of activities in the shift
ServiceNow SNOW
Incident Problem Change Release Management reviews
Required Skills Competencies
Strong technical and PM experience in handling ETL L2L3 supports
Proven ability to troubleshoot ETL failures performance issues
Experience in assisstingtracking and controlling monitoring ing job scheduling and performance optimization in production environments
Expertise in service delivery frameworks
Excellent leadership communication and Problem Solving skills during chaotic situations
Education
Bachelors degree in computer science Information Technology or related field
Certification preferred